Legal Terms, privacy and policies.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
Director: James Engelbrecht

Physical address (and the address nominated for service of legal documents):
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081

Telephone: 063 401 8558
Email: info@drivehaus.co.za
Website: www.drivehaus.co.za

What we supply: the hire of a mobile golf-simulator trailer, delivered to and operated at a venue of the Client’s choosing, with a professional operator for the booked duration.

These details are published in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002.

These Terms govern a booking. If you are playing at a bay DriveHaus is running itself (a show, an exhibition or our own activation), you have not booked anything and there is no Client between you and us. Playing at a DriveHaus Stand, published with these documents, is the one that applies to you.

"DriveHaus" refers to DriveHaus (Pty) Ltd, the provider of mobile golf simulator entertainment services.
"Client" refers to the person or entity making the booking.
"Event" refers to the occasion for which the DriveHaus mobile simulator is booked.
"Simulator" refers to the DriveHaus mobile golf simulator trailer, including all equipment, technology, and accessories.
"Booking" refers to a confirmed reservation for the Simulator at an Event, secured by a deposit and written acceptance of these Terms.

All quotes provided by DriveHaus are valid for 7 (seven) calendar days from date of issue unless otherwise stated. Prices are quoted in South African Rand (ZAR) and include VAT where applicable.

Travel: DriveHaus operates within a 50km radius (one way) of its Pretoria base, and travel within that radius is included in every booking. Events beyond 50km are accepted by arrangement only and are quoted individually; they are not priced automatically.

Overtime: Any time beyond the booked duration is charged per hour, or part thereof, and is subject to availability. Overtime is agreed on site with the DriveHaus operator, who confirms the hourly rate before the extra time starts. Time you did not agree to is not charged.

A booking is only confirmed once:
- The deposit stated on your quotation has been received; and
- The Client has accepted these Terms & Conditions in writing (email or digital acceptance).

The remaining balance is due no later than 48 hours before the Event. Failure to pay the balance in full by this deadline may result in cancellation of the booking, in which case the cancellation charges in clause 5 apply, including the exception for death or hospitalisation.

Payment may be made via EFT or other methods confirmed at the time of booking.

You may cancel a confirmed booking at any time. The charge below reflects what DriveHaus has committed or lost by holding the date, as required by section 17 of the Consumer Protection Act.

30+ days before the Event: Full refund, less a documented administration fee for processing the booking and the refund. The fee is confirmed in writing before the refund is paid.

14 to 30 days before the Event: 50% of the deposit is retained. The balance is refunded, or held as credit against a new date within 12 months, your choice.

7 to 14 days before the Event: The deposit is retained. Nothing further is payable.

Under 7 days, or after the trailer has been dispatched: The deposit is retained, plus any travel and third-party costs already incurred and evidenced. If DriveHaus is able to rebook the slot, the retained amount is refunded in full.

Death or hospitalisation. No cancellation charge of any kind applies where you cannot honour the booking because of the death or hospitalisation of the person for whom it was made. Section 17(5) of the Consumer Protection Act requires this, and DriveHaus applies it without asking for more than reasonable proof.

Refunds are paid within 15 business days of the cancellation being acknowledged.

All cancellations must be made in writing by email or WhatsApp. Verbal cancellations are not accepted; the cancellation date is the date DriveHaus receives the written notice.

If DriveHaus cancels. Clause 6 sets out the only three things that allow that. Whichever of them it is, you choose between a full refund of everything you have paid and a reschedule at no additional cost (the choice is yours, not ours), and where the cause was ours we also contribute up to the value of your deposit toward finding a replacement at short notice.

DriveHaus may have to cancel a confirmed booking. Three things can cause that and nothing else: mechanical failure of the trailer or the simulator, a genuine emergency (the death, serious illness or injury of the operator or a member of their immediate family) or force majeure as described in clause 13.

Whatever the cause, you receive a full refund of everything you have paid, or the option to reschedule at no additional cost, subject to availability. That choice is yours, not ours.

Where we cancel for mechanical failure or emergency, and you have to find a replacement at short notice, we also contribute up to the value of your deposit toward that replacement supplier, against their invoice.

Beyond that refund and that contribution, clause 12 governs what DriveHaus is liable for, and it applies to a cancellation under this clause whatever caused it, including its carve-out for a cancellation we caused ourselves.

The Client is responsible for ensuring the venue meets the following minimum requirements:

- Footprint: Minimum open area of 8m x 6m (length x width)
- Access width: Minimum 3 metres for the tow vehicle and trailer
- Height clearance: Minimum 3.5 metres over the setup area, and 2.8 metres along the route in (including gates, booms, overhangs, trees, and cables)
- Surface: Level, firm surface (paving, concrete, short grass, or compacted gravel). No sand, mud, or steep inclines.
- Power: Not required. DriveHaus carries its own solar, inverter and battery. A dedicated 15A outlet within 20 metres will be used if one is offered

You confirm the space before you book. Where you enquire through our website, the enquiry form asks whether the venue has this space. The quote shows the space the trailer needs (the footprint, the access on the way in and the clearance overhead) directly above the signature, and signing it includes a tick confirming the venue has that space and the way in is clear. The version of these Terms you signed under is recorded on the quote. Not sure? Send a photo of the spot and the route in, or the venue pin, before you sign or pay, and DriveHaus will check it with you.

If something changes before the day (a gate, a parking spot, building work at the venue), tell us. We help you find another spot or move the date. If neither works, you may cancel under clause 5, and nothing is charged beyond what clause 5 sets out.

If the space falls short on the day and there is no other safe spot at the venue, DriveHaus will first try to find a workable spot with you rather than abandon the Event. If none can be found, you choose one of two:

- Move the booking to a new date within 12 months. Your deposit carries across in full, and you pay only the travel charge on the quote, if it has one, for the wasted trip; or
- Treat it as a cancellation on the day under clause 5: the deposit is retained, plus any travel and third-party costs already incurred and evidenced, and nothing more.

When the risk is ours. If the venue meets every requirement above and DriveHaus still does not set up, clause 6 applies as if DriveHaus had cancelled. The same applies if DriveHaus checked the site and told you in writing that it works, and on the day it does not, through no change on your side.

All participants must follow the safety instructions provided by the DriveHaus operator at all times. The operator reserves the right to refuse participation to any person who is under the influence of alcohol or substances, behaving in a dangerous or disruptive manner, or under 18 without a parent or legal guardian’s acceptance, or without an adult at the bay.

The age rules are set out in clause 11: a person under 18 plays only once a parent or legal guardian has accepted the safety waiver for them at check-in, and an adult stays at the bay while they play, right beside any child under 12.

Where a participant is injured because they did not follow the operator’s safety instructions, DriveHaus is not liable for that injury, except to the extent that DriveHaus’s own negligence or gross negligence caused it. Clause 12 applies to this clause in full.

The DriveHaus hitting bay is covered and operates in most weather conditions. However, DriveHaus reserves the right to pause, delay, or cancel operations if conditions become unsafe, including but not limited to lightning, severe wind, hail, flooding, or dust storms.

Please refer to our Weather & Load-Shedding Policy for full details.

The Client is responsible for any damage to or loss of DriveHaus equipment, the trailer, or accessories caused by the Client, their guests, or any third party at the Event.

Damage will be assessed by DriveHaus and the Client will be invoiced at repair or replacement cost. An additional cleaning fee may apply if the simulator or trailer is left in an unreasonable state (e.g. spilled drinks, food, mud, or bodily fluids).

Golf is played with a club moving at speed. A club or a struck ball can cause serious injury. That risk is real, it is inherent to the activity, and it is the reason for everything in this clause.

Every participant signs for themselves. Before playing, each person completes the DriveHaus safety waiver on their own phone, in their own name: on the host’s invite page before the day, or at the tee. That waiver, not this agreement, is where a participant accepts the risk of taking part, because a participant is not a party to this agreement and the Client cannot accept a risk on their behalf.

DriveHaus runs the safety briefing. Our operator is present for the whole booking, marks the safe standing area, briefs each player before their first shot, and may refuse or stop anyone who is unsafe, intoxicated or disruptive. The Client is not responsible for briefing guests and is not expected to police the bay.

Under-18s. A person under 18 may play only once a parent or legal guardian has accepted the safety waiver for them at check-in, and an adult stays at the bay while they play, right beside any child under 12.

What the Client does agree to: to give DriveHaus a safe, level setup area and honest information about the site, to let our operator run the bay without interference, and to tell us in advance of anything about the venue or the guests that affects safety.

Nothing in this agreement limits or excludes DriveHaus’s liability for death or personal injury caused by its negligence, for its gross negligence, for fraud or dishonesty, or for anything else that South African law does not permit a supplier to exclude, including its obligations under sections 55 and 61 of the Consumer Protection Act. Any part of this clause that would have that effect does not apply.

Subject to that, DriveHaus is not liable for indirect or consequential loss (loss of profit, loss of business or contracts, wasted expenditure on the rest of an event, or loss of anticipated savings) arising from a delay, an interruption or a cancellation.

That exclusion does not apply where the cause was ours: a breakdown of the trailer or the simulator, or any other failure on our own part. Where we are the reason your booking did not happen or did not finish, you keep the remedies the law gives you, subject only to the limit below. The Consumer Protection Act does not permit a supplier to write off a consumer’s remedies for its own breach, and DriveHaus does not ask you to.

DriveHaus is responsible for its own equipment and its own people. It is not responsible for damage to property it does not own except where DriveHaus caused that damage, nor for the acts of the Client’s other suppliers, nor for a venue’s own services failing.

Where DriveHaus is liable for a loss that is not excluded above, and the law permits a limit, its liability for that booking is limited to the total fee paid for it. This limit does not apply to death or personal injury.

Indemnity. The Client indemnifies DriveHaus against claims, damages and costs arising from the Client’s own breach of this agreement, or from deliberate or reckless damage caused by the Client or its guests. This indemnity does not extend to anything caused by DriveHaus, its operator or its equipment.

DriveHaus shall not be held liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to load-shedding, power outages, natural disasters, pandemics, civil unrest, government actions, or infrastructure failures.

Please refer to our Weather & Load-Shedding Policy for full details.

DriveHaus takes photographs and video at Events and uses them for marketing, including social media, the website and advertising.

Each guest decides for themselves. A recognisable photograph of a person is that person’s personal information, and POPIA requires that person’s own consent. The Client cannot give it for them. Every guest signs up on the host’s invite page or checks in at the tee, on their own phone, in their own name, and either carries its own tick: please don’t photograph me. Anyone who ticks it stays out of our photographs and video. A guest can also tell the operator on the day, or write to info@drivehaus.co.za afterwards, and we remove the material.

What the Client decides is whether cameras come out at all. Tell us before the day and we leave them in the trailer. There is no notice period and no form: an email or a WhatsApp is enough.

Tell us first. Most problems end in a phone call, and we would rather fix something than argue about it. Write to info@drivehaus.co.za and we will answer in writing within 14 days.

If that does not settle it, either of us may propose mediation by an independent mediator we agree on in writing, and share the cost. Mediation is voluntary. Neither of us has to accept it, and declining it costs you nothing.

Nothing in this clause limits your rights under the Consumer Protection Act. You may refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time. You do not have to talk to us first, and you do not have to try mediation before you go.

DriveHaus does not currently subscribe to an industry ombud scheme or an accredited alternative dispute resolution code. If that changes, this clause will name it.

DriveHaus collects and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). By making a booking, the Client consents to the collection and use of personal information for the purposes of fulfilling the booking, communication, invoicing, and marketing (where consent is given).

Please refer to our Privacy Policy for full details on how we handle personal information.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Gauteng, South Africa.

This does not take away your rights under the Consumer Protection Act. Clause 15 sets out how we try to settle a dispute first, and you may refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time instead of going to court.

DriveHaus may amend these Terms & Conditions at any time. The current version is published on the DriveHaus website with its version number. The version you accepted when you signed your quote applies to that booking. Its number is recorded on the signed quote, and DriveHaus will send you a copy of that version, or of any earlier version, on request. A later version applies to an existing booking only if you agree to it in writing.

A discount code or prize voucher issued by DriveHaus is subject to the terms published with the competition or offer it came from (see Playing at a DriveHaus Stand, section 9, for the PGA Golf & Lifestyle Show 2026). A code is valid for one booking, for the person it was issued to, until its stated expiry, applies to the hire fee only, and cannot be combined with any other discount or offer. A prize booking is a booking under these Terms with the hire fee waived to the extent stated in the prize terms; all other charges and all other terms apply.

These terms apply when you play at a bay DriveHaus is running itself: a trade show, an exhibition, a demonstration or our own activation. You have not booked anything and you are not paying us, so there is nobody between you and DriveHaus: you deal with us directly, and this document rather than our booking Terms & Conditions governs your visit.

Our booking Terms & Conditions apply where a client hires the trailer for their own event. If you are a guest at an event someone else booked, those terms govern their booking and this document still describes what you personally agree to when you step into the bay.

Not paying us does not reduce what we owe you on safety.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
Director: James Engelbrecht
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Telephone: 063 401 8558
Email: info@drivehaus.co.za

A golf club moving at speed can cause serious injury. So can a struck ball. People have been hurt this way. The risk is inherent in the activity and it cannot be designed out of it.

Before you play, you complete the DriveHaus safety waiver on your own phone, in your own name. You accept that risk yourself. If you are under 18, your parent or legal guardian accepts it for you. Section 49 of the Consumer Protection Act requires a risk of that kind to be drawn to your attention specifically, which is why it sits in its own box on the check-in or sign-up screen with its own tick rather than inside a paragraph.

A DriveHaus operator is present the whole time. They mark the safe standing area, brief you before your first shot, and may refuse or stop anyone who is unsafe, intoxicated or disruptive.

Follow their instructions, stay behind the marked line, keep clear of anyone taking a shot, and stop immediately when you are asked to. That is the whole of the safety system and it only works if it is followed.

A person under 18 plays only once a parent or legal guardian has checked them in and accepted the safety waiver for them, on the adult’s phone or the child’s. An adult stays at the bay while they play, and right beside any child under 12. A grandparent, an older brother or sister, a coach or a family friend cannot accept for a child unless they are the child’s legal guardian. They can send the parent our approval link instead.

For a child we keep only their name, age and scores, plus the parent’s or guardian’s contact detail, never the child’s. A mobile or email a child typed on our check-in form before 7 October 2026 is never used to contact them, and we delete it. A child appears on the live board of the event they played at (the screen at the bay, and that event’s board page on our website) only if that adult said yes to it, and, where the yes was given on our check-in form, only once our operator has seen that adult at the bay. They are shown by first name and the initial of the surname, never with an age, a school or a photograph. Until 31 March 2027 a child is never shown on the DriveHaus Boards, our six-month boards on this website; from 1 April 2027 only with a yes that names those boards. A child is photographed for our marketing or (from 1 April 2027) entered for a prize only if that adult said yes to each. A child is never sent marketing. The adult can change any answer at any time, by sending our check-in form again or at privacy@drivehaus.co.za, and a no takes effect at once.

Nothing in this document limits or excludes DriveHaus’s liability for death or personal injury caused by its negligence, for its gross negligence, for fraud or dishonesty, or for anything else South African law does not permit a supplier to exclude, including its obligations under sections 55 and 61 of the Consumer Protection Act. Any part of this document that would have that effect does not apply.

Subject to that, DriveHaus is not responsible for injury or loss caused by your own failure to follow the operator’s instructions, for your personal belongings while you are at the bay, or for the venue and its surroundings, which are not ours to control.

You are responsible for damage you cause deliberately or recklessly to the trailer or the equipment.

Check-in asks for your name. A contact number or email address is optional: you can play without giving one; you simply will not get your distances afterwards. If you name a company, we send that company a summary of how its people played.

Marketing is a separate tick and is never a condition of playing. Your score may appear on the leaderboard at the bay under the name you gave.

We keep check-in and waiver records for 24 months after the event. Our Privacy Policy covers the rest: what we hold, who processes it for us, that some of it is processed outside South Africa, and how to see, correct or delete it.

We take photographs and video at events. Tick “please don’t photograph me” at check-in and we will keep you out of them. You can also tell the operator at the bay, or write to info@drivehaus.co.za afterwards, and we will remove the material.

The PGA Show competition. At the PGA Golf & Lifestyle Show, 18 to 20 September 2026, DriveHaus ran a longest-drive competition on two boards, a main board and a ladies’ board. The longest recorded drive on each board at close of play on 20 September 2026 won. Both boards are closed and the results are final. Distances are as recorded by the simulator on the day and are not subject to review.

The prize. Each winner receives one DriveHaus event booking with no hire charge (the “prize day”): the trailer, set up and run by a DriveHaus operator, for up to 8 consecutive hours on one day including set-up and pack-down, with our standard leaderboard and competition format for the winner’s guests, and travel to any venue within 50 km of our base in Pretoria East.

Not included: travel beyond 50 km (charged at our standard per-kilometre rate), additional hours, additional crew, venue hire, catering, marquees or any third-party cost. These can be added at our standard rates.

Validity. The prize day must take place on or before 20 March 2027, six months from the close of the competition. A prize not used by then lapses. It has no cash value and cannot be exchanged for money, credit or any other service.

Booking it. The winner books by contacting us at info@drivehaus.co.za or 063 401 8558 with at least 21 days’ notice. Dates are subject to the trailer’s availability and are allocated against paid bookings already in the diary. Public holidays are excluded. One date change is allowed with at least 7 days’ notice; a second change, or a no-show on the day, forfeits the prize.

The venue. The winner chooses the venue, and it must meet the same requirements as any booking: safe access for a tow vehicle and trailer (3 m wide, 2.8 m high along the route in), a flat, firm, level area of about 8 m by 6 m, 3.5 m overhead clearance where the trailer opens, and the landowner’s permission. No mains power is needed; the trailer carries its own. If the venue cannot take the trailer on the day, the prize day is rescheduled once at no charge and thereafter lapses.

Who may use it. The prize is personal to the winner and is not transferable, but the winner may host it for a group, a company or a charity of their choosing, and must be present on the day. Every player at the prize day accepts the DriveHaus safety waiver at the tee, exactly as at the show.

Our standard terms apply. A prize day is a booking under our Terms & Conditions, Weather & Load-Shedding Policy and Cancellation Policy, except that no deposit and no hire fee are payable. Weather calls, safety calls and the operator’s right to refuse an unsafe or intoxicated player apply as on any other day.

Photographs. We would like to photograph and film the prize day for our marketing. We ask the winner and every guest for consent in the same way we do at the tee, and anyone who declines is left out.

Top-10 codes. Players who finished in positions 2 to 10 on either board receive a personal discount code worth 10% of the hire fee on one DriveHaus booking. The code is issued to the player’s own contact details, may be used once, expires on 22 March 2027, applies to the hire fee only (not to travel beyond 50 km or third-party costs), cannot be combined with any other offer, and must be given to us at enquiry so that it appears on the written quote. It has no cash value.

Show offer. Anyone who played at our stand and books on or before 31 October 2026 has travel anywhere in Gauteng included on that booking. The offer is noted on the written quote and cannot be combined with a top-10 code.

Results and contact. Every player who recorded a drive receives their result once, at the contact they gave at check-in. Anything beyond the result goes only to players who ticked the updates box, and every message carries a way to opt out. Our Privacy Policy applies.

Decisions. Our decision on any question about a competition or a prize is final. Nothing here limits any right you have under the Consumer Protection Act.

These terms are governed by the laws of the Republic of South Africa, and the courts of Gauteng have jurisdiction.

Nothing here takes away your rights under the Consumer Protection Act. You may refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time. A walk-up guest is a consumer whether or not money changed hands, and this document names the courts, so it names the alternatives too.

The DriveHaus Boards are run by DriveHaus, and by nobody else. DriveHaus is the promoter.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
Director: James Engelbrecht
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Telephone: 063 401 8558
Email: info@drivehaus.co.za
Website: www.drivehaus.co.za

When you play at an event someone else booked, that person or company is the host. The host is never a promoter. They do not run the boards, decide a winner or supply a prize, and any question about the boards is for DriveHaus, not the host.

Every six months, three shots win. Across every qualifying DriveHaus event in the period, the longest recorded drive on the men’s board, the longest recorded drive on the ladies’ board, and the shot that finished closest to the pin on one mixed board each win their player a 4-hour DriveHaus event at a venue of their choice.

Nothing is drawn and nothing is entered. You check in, you play, your best shot is recorded, and when the period closes the best on each board wins. Playing costs a guest nothing, you do not have to buy anything, and a winner pays nothing to receive the prize.

The boards run in two periods a year:

- 1 October to 31 March, closing at the end of 31 March
- 1 April to 30 September, closing at the end of 30 September

The first period runs from 1 October 2026 to 31 March 2027. A shot belongs to the period in which the event took place; an event that runs past midnight belongs to the period in which it started. Shots do not carry over from one period to the next. Events before 1 October 2026 do not count, except the PGA Golf & Lifestyle Show 2026, which counts for the first period on the two longest-drive boards (section 6; amended 19 October 2026).

Results are published on this page within 5 working days of a period closing. Prize events must take place within 6 months of the closing date (section 10).

You can win if you are 18 or older and you checked in at a qualifying DriveHaus event (section 6) with a contact detail that works.

You cannot win if you are:

- the person who booked the event, or a member of their immediate family, at that event. Your shots at anyone else’s event count
- a prize winner, or a member of their immediate family, at the prize event that winner is hosting
- someone who has already received a DriveHaus prize voucher, for themselves or for their child (amended 19 October 2026)
- James Engelbrecht, Kirsten Cooper, or any other director, employee, agent or consultant of DriveHaus, including a DriveHaus operator or member of crew
- a director or employee of AGB Solutions, Human Sport or Jordaan Designs, or of any other company that controls DriveHaus, is controlled by it, or supplies goods or services for the boards or the prizes
- the spouse, life partner, business partner or immediate family member of anyone in the two lines above
- under 18
- anyone else the regulations under the Consumer Protection Act bar from winning a promotional competition

“Immediate family” means a spouse or life partner, a parent, a child, a brother or a sister.

Under-18s are welcome to play. Their shots appear on the board at the event under the name they gave, but they cannot win a period prize and are never shown on any public board.

A player who has already received a DriveHaus prize voucher, for themselves or for their child, is not shown on the boards (amended 19 October 2026).

A shot by a person who cannot win is recorded but does not count for a period prize. If the best shot on a board was hit by someone who cannot win, the prize goes to the next-best eligible shot.

Check in first. Check in at a qualifying event on your own phone at drivehaus.co.za/play, accept the safety waiver, confirm that you are 18 or older, and give us a mobile number or email address that works. You can play without giving a contact detail, but a shot without one cannot win, because it is how we reach you.

Your board. At check-in you choose the men’s or the ladies’ board for longest drive. Closest to the pin is one mixed board and every player is on it.

Your best stands. Every shot you hit is recorded; your best on each board at each event is what counts. Playing at more than one event in a period gives you more than one chance; your best across all of them stands.

Ties. Where two shots tie to the decimetre on longest drive, or to the centimetre on closest to the pin, the earlier shot wins.

Play under your own name. A shot played by someone else under your check-in does not count. A check-in in someone else’s name, or with a number or email address that was false when you gave it, does not count.

Shots count at three kinds of DriveHaus event, on or after 1 October 2026:

- paid DriveHaus bookings, where a client has hired the trailer for their own event
- DriveHaus’s own public stands, where we run the bay ourselves
- prize days, where a DriveHaus event is being played as a prize

No other event counts, apart from the PGA Golf & Lifestyle Show 2026 below.

A booking costs the same with or without the boards. The boards do not add to the price of any booking, the guests who play pay nothing, and the person who booked cannot win at their own event.

The PGA Golf & Lifestyle Show 2026 (18 to 20 September 2026) counts for the period from 1 October 2026 to 31 March 2027, on the men’s and the ladies’ longest-drive boards only: it played no closest to the pin. Its main board counts as the men’s board and its ladies’ board as the ladies’ board. A drive there counts under these rules like any other shot, so it needs the contact detail section 5 asks for. The show’s own competition and prizes are covered separately, in section 9 of Playing at a DriveHaus Stand (amended 19 October 2026).

Every qualifying event in a period plays its competitions on the same settings, so every shot is measured on the same terms:

- the simulator runs one fixed DriveHaus competition preset, the same at every qualifying event for the whole period
- wind is off
- the closest to the pin is played to a pin at 110 m

We record the settings each time the trailer is set up, and we photograph the screen for every shot that leads a board at the end of an event. A result is the distance the simulator recorded, backed by that photograph. A shot the simulator failed to record, or plainly recorded in error, is played again. Distances are as recorded by the simulator on the day and are not subject to review.

Scores close when the event closes. Once the operator closes the event on our system at the end of play, no further shot counts.

If you think a result is wrong, tell the operator on the day so they can check it against the photograph. You can also raise it with us afterwards under section 15.

The operator runs the bay and may stop anyone who is unsafe, intoxicated or disruptive, as section 4 of Playing at a DriveHaus Stand describes.

When a period closes, DriveHaus checks the leading shot on each board against the photograph required by section 7 and against section 4. Within 5 working days we publish on this page, for each board, the winning distance, the event date and, with the winner’s consent (section 12), their first name and initial.

Three boards, three winners. One person may win a longest-drive board and the closest-to-the-pin board in the same period. Nobody can win both longest-drive boards.

If a board has no eligible shot in a period, for example because no qualifying event took place, there is no prize for that board in that period.

We contact you within 2 working days of the period closing, by phone or WhatsApp on the number you gave, and by email as well if you gave one. We try more than once, on every contact detail you gave.

You have 14 days to reply, counted from the day we first send you a message. If we have not heard from you by then, the prize passes to the next-best eligible shot on that board, whose player is contacted the same way and has the same 14 days, and so on until the prize is claimed.

Claiming the prize. Before the prize is confirmed, you show us an identity document so we can check your name and that you are 18 or older. The regulations under the Consumer Protection Act require a promoter to record each winner’s name and identity number and to keep proof that the prize was received, so we will ask you for your identity number and ask you to sign for the prize. If you turn out not to be eligible under these rules, the prize passes to the next-best eligible shot.

Claiming costs you nothing. We will never ask a winner for money, a card number or banking details. A message that asks for any of them is not from us.

What you win. One DriveHaus event: the trailer and one DriveHaus operator for 4 hours of play, with our standard leaderboard and competitions for your guests, at a venue of your choice within 50 km of our base in Pretoria East. Set-up and pack-down are not counted in the 4 hours. You pay nothing to receive it.

Which days. Monday to Thursday, other than a public holiday. A Friday, Saturday, Sunday or public holiday is possible only if that date is still unbooked 21 days before it. If the date you ask for is already taken, we offer you the nearest dates that are free.

Booking it. Contact us at info@drivehaus.co.za or 063 401 8558 with at least 21 days’ notice. You may change the date once, with at least 7 days’ notice. If you do not arrive on the day, the prize is used.

How long it lasts. The prize event must take place within 6 months of the closing date of the period you won in. For the period ending 31 March 2027, that means on or before 30 September 2027. A prize not used by then lapses, unless we are the reason it could not go ahead (section 14).

The venue. You choose it, and it must have safe access for a tow vehicle and trailer (3 m wide and 2.8 m high along the route in), a flat, firm, level area of about 8 m by 6 m, 3.5 m of overhead clearance where the trailer opens, and the landowner’s permission. No mains power is needed; the trailer carries its own. A garden, an office park or a club you already have access to will usually do. If the venue cannot take the trailer on the day, the event is moved to another date once at no charge.

No venue of your own. If you do not have a suitable venue you can use without paying for it, tell us when you claim the prize and we will arrange one within 50 km of Pretoria East at no cost to you.

Only if you ask for them: travel beyond 50 km, charged at our standard rate, and any extra such as more hours or more crew, charged at our standard rates. Catering, marquees and anything else supplied by a third party are yours to arrange if you want them. None of these is needed to receive the prize.

Our standard terms apply. A prize event is a booking under our Terms & Conditions, Weather & Load-Shedding Policy and Cancellation Policy, except that no deposit and no hire fee are payable. Weather calls, safety calls and the operator’s right to refuse an unsafe or intoxicated player apply as on any other day.

Who may use it. The prize is personal to you and is not transferable. You may host it for your company, a charity or your friends, and you must be there on the day. Every player accepts the DriveHaus safety waiver, as at any DriveHaus event.

No cash. The prize has no cash value and cannot be exchanged for money.

The Host Credit is for the person who booked a paid DriveHaus event: the host. It is separate from the boards and is not decided by a shot. It rewards a host whose guests go on to book DriveHaus themselves, and this section sets out all of its terms.

How you earn it. A guest who checked in at your event, and who then books DriveHaus for an event of their own and pays the deposit within 12 months of your event, earns you 1 free additional hour. You can earn up to 2 free hours from any one event you host.

What does not count. A booking made by you, by your own company, or for an event you are hosting. A booking whose deposit is refunded: if that happens before your free hour has been used, the hour falls away. Our own public stands and prize days do not earn Host Credit, because nobody booked them. If a guest checked in at more than one host’s event, the credit goes to the host of the most recent of those events before the guest booked.

How you use it. We tell you when a guest’s deposit earns you an hour. The free hours are added to your next paid DriveHaus booking that takes place after that deposit is paid, on the same day and with the same trailer and crew. They stay available until you make that booking.

What it is. The Host Credit adds time to a booking. It is added value, not a reduction in the price. It has no cash value, cannot be exchanged for money and cannot be transferred.

Winners are told directly, as section 9 describes. After each period closes we publish on this page the winning distance and event date for each board and, once it is settled, whether each prize has been claimed. Anyone who played can ask us at info@drivehaus.co.za for the result of the period they played in.

The live boards. During a period, the leading shots on each board are shown on this website by first name and the initial of the surname, as at the event itself. Under-18s are never shown. Tick “please don’t photograph me” at check-in, or tell the operator, and your name is kept off the public boards too.

Naming a winner is up to the winner. We name a winner only with their written consent, asked for separately after the prize is confirmed, and then only by first name and the initial of their surname. Saying no does not affect the prize in any way, and a winner who agrees can change their mind later; we then stop using their name from that point. Photographs at the prize event follow the same consent we ask for at every DriveHaus event.

What we use. To run the boards we use what you gave us at check-in: your name, the mobile number or email address you gave, your answer that you are 18 or older, the board you chose, the event, and the distances the simulator recorded for you. We use it to keep the boards and to contact you if you win. It is not marketing. Marketing stays a separate tick at check-in, and playing does not sign you up for anything. For a winner, we also record the identity number and proof of receipt described in section 9.

How long we keep it.

- Winner records (the winner’s name, identity number and contact details, the prize, the photograph of the winning shot, and proof the prize was received): 3 years from the period closing, which is what the regulations under the Consumer Protection Act require of a promoter
- The board record for a period (each leading shot, its photograph and its event): the same 3 years, because it is the only proof of how each winner was decided, and a complaint about a competition can be brought under the Consumer Protection Act within 3 years

Then we delete them.

How that fits with our Privacy Policy. Our Privacy Policy keeps check-in and waiver records for no more than 24 months from the event, and that still applies to your check-in record. The board record is a separate, smaller record kept for a different reason, and POPIA allows a record to be kept for as long as a law requires it or as long as it is reasonably needed for a lawful purpose of this kind. So your check-in record goes at 24 months, and the board record at 3 years after the period closes. It is not kept longer than that, and it is not used for anything but the boards.

The Host Credit. If you book DriveHaus after playing at someone else’s event, we check our check-in records to see which event that was, so that its host can receive the Host Credit (section 11). We tell the host that a guest’s booking earned them an hour, and nothing more about your booking.

Everything else about your information, including how to see it, correct it or have it deleted, is in our Privacy Policy.

We may change these rules, or end the boards, for any period that has not yet started. Any change is published on this page before the period it applies to begins.

We do not change the rules of a period once it has started, unless the law requires it. A change to any other DriveHaus document does not change these rules for a period already under way. If we end the boards, the period already under way still closes as planned, and its prizes are still given.

If we have to cancel your prize event ourselves, or call it off for weather or safety, we give you another date, even if the 6 months have run out.

The boards are a promotional competition under section 36 of the Consumer Protection Act. These rules are free to read on this page for as long as the boards run, and we will send a copy to anyone who asks at info@drivehaus.co.za. We keep the rules that applied to each period, and give them to the National Consumer Commission if it asks.

If something about the boards seems wrong to you, write to us at info@drivehaus.co.za. We will look into it and answer you in writing.

You may also refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time. Nothing in these rules takes away any right you have under the Consumer Protection Act.

The DriveHaus Boards are run by DriveHaus, and by nobody else. DriveHaus is the promoter.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
Director: James Engelbrecht
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Telephone: 063 401 8558
Email: info@drivehaus.co.za
Website: www.drivehaus.co.za

When you play at an event someone else booked, that person or company is the host. The host is never a promoter. They do not run the boards, decide a winner or supply a prize, and any question about the boards is for DriveHaus, not the host.

Every six months, three shots win. Across every qualifying DriveHaus event in the period, the longest recorded drive on the men’s board, the longest recorded drive on the ladies’ board, and the shot that finished closest to the pin on one mixed board each win their player a 4-hour DriveHaus event at a venue of their choice.

Nothing is drawn and nothing is entered. You check in, you play, your best shot is recorded, and when the period closes the best on each board wins. Playing costs a guest nothing, you do not have to buy anything, and a winner pays nothing to receive the prize.

The boards run in two periods a year:

- 1 October to 31 March, closing at the end of 31 March
- 1 April to 30 September, closing at the end of 30 September

The first period runs from 1 October 2026 to 31 March 2027. A shot belongs to the period in which the event took place; an event that runs past midnight belongs to the period in which it started. Shots do not carry over from one period to the next. Events before 1 October 2026 do not count.

Results are published on this page within 5 working days of a period closing. Prize events must take place within 6 months of the closing date (section 10).

You can win if you checked in at a qualifying DriveHaus event (section 6) with a contact detail that works, and either you are 18 or older, or you are under 18 and your parent or legal guardian checked you in, gave us their own mobile number or email address, and said yes to you winning a prize.

You cannot win if you are:

- the person who booked the event, or a member of their immediate family, at that event. Your shots at anyone else’s event count
- a prize winner, or a member of their immediate family, at the prize event that winner is hosting
- James Engelbrecht, Kirsten Cooper, or any other director, employee, agent or consultant of DriveHaus, including a DriveHaus operator or member of crew
- a director or employee of AGB Solutions, Human Sport or Jordaan Designs, or of any other company that controls DriveHaus, is controlled by it, or supplies goods or services for the boards or the prizes
- the spouse, life partner, business partner or immediate family member of anyone in the two lines above
- anyone else the regulations under the Consumer Protection Act bar from winning a promotional competition

“Immediate family” means a spouse or life partner, a parent, a child, a brother or a sister.

Under-18s. A parent or legal guardian means a parent, or another person, who has guardianship of the child under the Children’s Act. A grandparent, an older brother or sister, a coach or a family friend cannot check a child in or answer for them unless they are the child’s legal guardian. They can send the parent our approval link instead. The parent or legal guardian decides separately whether the child may win a prize and whether the child is shown on the boards. They can change either answer by writing to privacy@drivehaus.co.za. A yes given after the event counts for that period’s shots if it reaches us before the period closes. Without a yes to winning, the child still plays and their shots are recorded, but they do not count for a period prize.

A shot by a person who cannot win is recorded but does not count for a period prize. If the best shot on a board was hit by someone who cannot win, the prize goes to the next-best eligible shot.

Check in first. Check in at a qualifying event at drivehaus.co.za/play, or as an adult on the host’s invite page before the day, on your own phone or your parent’s, and say whether you are 18 or older. If you are, accept the safety waiver and give us a mobile number or email address that works. If you are under 18, your parent or legal guardian checks you in, accepts the safety waiver for you, gives us their own mobile number or email address, and says whether you may win and whether you may be shown. You can play without giving a contact detail, but a shot without one cannot win, because a contact detail is how we reach the winner, or a young winner’s parent.

Your board. At check-in you choose the men’s or the ladies’ board for longest drive. Closest to the pin is one mixed board and every player is on it.

Your best stands. Every shot you hit is recorded; your best on each board at each event is what counts. Playing at more than one event in a period gives you more than one chance; your best across all of them stands.

Ties. Where two shots tie to the decimetre on longest drive, or to the centimetre on closest to the pin, the earlier shot wins.

Play under your own name. A shot played by someone else under your check-in does not count. A check-in in someone else’s name, or with a number or email address that was false when you gave it, does not count.

Shots count at three kinds of DriveHaus event, on or after 1 October 2026:

- paid DriveHaus bookings, where a client has hired the trailer for their own event
- DriveHaus’s own public stands, where we run the bay ourselves
- prize days, where a DriveHaus event is being played as a prize

No other event counts.

A booking costs the same with or without the boards. The boards do not add to the price of any booking, the guests who play pay nothing, and the person who booked cannot win at their own event.

The PGA Golf & Lifestyle Show 2026 does not count. Its competition and prizes are covered separately, in section 9 of Playing at a DriveHaus Stand.

Every qualifying event in a period plays its competitions on the same settings, so every shot is measured on the same terms:

- the simulator runs one fixed DriveHaus competition preset, the same at every qualifying event for the whole period
- wind is off
- the closest to the pin is played to a pin at 110 m

We record the settings each time the trailer is set up, and we photograph the screen for every shot that leads a board at the end of an event. A result is the distance the simulator recorded, backed by that photograph. A shot the simulator failed to record, or plainly recorded in error, is played again. Distances are as recorded by the simulator on the day and are not subject to review.

Scores close when the event closes. Once the operator closes the event on our system at the end of play, no further shot counts.

If you think a result is wrong, tell the operator on the day so they can check it against the photograph. You can also raise it with us afterwards under section 15.

The operator runs the bay and may stop anyone who is unsafe, intoxicated or disruptive, as section 4 of Playing at a DriveHaus Stand describes.

When a period closes, DriveHaus checks the leading shot on each board against the photograph required by section 7 and against section 4. Within 5 working days we publish on this page, for each board, the winning distance, the event date and, with the winner’s consent (section 12), their first name and initial.

Three boards, three winners. One person may win a longest-drive board and the closest-to-the-pin board in the same period. Nobody can win both longest-drive boards.

If a board has no eligible shot in a period, for example because no qualifying event took place, there is no prize for that board in that period.

We contact you within 2 working days of the period closing, by phone or WhatsApp on the number you gave, and by email as well if you gave one. We try more than once, on every contact detail you gave.

You have 14 days to reply, counted from the day we first send you a message. If we have not heard from you by then, the prize passes to the next-best eligible shot on that board, whose player is contacted the same way and has the same 14 days, and so on until the prize is claimed.

Claiming the prize. Before the prize is confirmed, you show us an identity document so we can check your name and that you are 18 or older. The regulations under the Consumer Protection Act require a promoter to record each winner’s name and identity number and to keep proof that the prize was received, so we will ask you for your identity number and ask you to sign for the prize. If you turn out not to be eligible under these rules, the prize passes to the next-best eligible shot.

If the winner is under 18. We contact the parent or legal guardian who checked them in, on the contact detail that adult gave, never the child. That adult claims the prize for the winner, shows us their own identity document, gives us the winner’s identity number or birth certificate number, confirms in writing that they are the winner’s parent or legal guardian, and signs for the prize. The 14 days in this section run from our first message to that adult.

Claiming costs you nothing. We will never ask a winner for money, a card number or banking details. A message that asks for any of them is not from us.

What you win. One DriveHaus event: the trailer and one DriveHaus operator for 4 hours of play, with our standard leaderboard and competitions for your guests, at a venue of your choice within 50 km of our base in Pretoria East. Set-up and pack-down are not counted in the 4 hours. You pay nothing to receive it.

Which days. Monday to Thursday, other than a public holiday. A Friday, Saturday, Sunday or public holiday is possible only if that date is still unbooked 21 days before it. If the date you ask for is already taken, we offer you the nearest dates that are free.

Booking it. Contact us at info@drivehaus.co.za or 063 401 8558 with at least 21 days’ notice. You may change the date once, with at least 7 days’ notice. If you do not arrive on the day, the prize is used.

How long it lasts. The prize event must take place within 6 months of the closing date of the period you won in. For the period ending 31 March 2027, that means on or before 30 September 2027. A prize not used by then lapses, unless we are the reason it could not go ahead (section 14).

The venue. You choose it, and it must have safe access for a tow vehicle and trailer (3 m wide and 2.8 m high along the route in), a flat, firm, level area of about 8 m by 6 m, 3.5 m of overhead clearance where the trailer opens, and the landowner’s permission. No mains power is needed; the trailer carries its own. A garden, an office park or a club you already have access to will usually do. If the venue cannot take the trailer on the day, the event is moved to another date once at no charge.

No venue of your own. If you do not have a suitable venue you can use without paying for it, tell us when you claim the prize and we will arrange one within 50 km of Pretoria East at no cost to you.

Only if you ask for them: travel beyond 50 km, charged at our standard rate, and any extra such as more hours or more crew, charged at our standard rates. Catering, marquees and anything else supplied by a third party are yours to arrange if you want them. None of these is needed to receive the prize.

Our standard terms apply. A prize event is a booking under our Terms & Conditions, Weather & Load-Shedding Policy and Cancellation Policy, except that no deposit and no hire fee are payable. Weather calls, safety calls and the operator’s right to refuse an unsafe or intoxicated player apply as on any other day.

Who may use it. The prize is personal to you and is not transferable. You may host it for your company, a charity or your friends, and you must be there on the day. Every player accepts the DriveHaus safety waiver, as at any DriveHaus event. A winner under 18 holds the prize event with their parent or legal guardian, who books it, accepts our booking terms for them and is there on the day.

No cash. The prize has no cash value and cannot be exchanged for money.

The Host Credit is for the person who booked a paid DriveHaus event: the host. It is separate from the boards and is not decided by a shot. It rewards a host whose guests go on to book DriveHaus themselves, and this section sets out all of its terms.

How you earn it. A guest who checked in at your event, and who then books DriveHaus for an event of their own and pays the deposit within 12 months of your event, earns you 1 free additional hour. You can earn up to 2 free hours from any one event you host.

What does not count. A booking made by you, by your own company, or for an event you are hosting. A booking whose deposit is refunded: if that happens before your free hour has been used, the hour falls away. Our own public stands and prize days do not earn Host Credit, because nobody booked them. If a guest checked in at more than one host’s event, the credit goes to the host of the most recent of those events before the guest booked.

How you use it. We tell you when a guest’s deposit earns you an hour. The free hours are added to your next paid DriveHaus booking that takes place after that deposit is paid, on the same day and with the same trailer and crew. They stay available until you make that booking.

What it is. The Host Credit adds time to a booking. It is added value, not a reduction in the price. It has no cash value, cannot be exchanged for money and cannot be transferred.

Winners are told directly, as section 9 describes. After each period closes we publish on this page the winning distance and event date for each board and, once it is settled, whether each prize has been claimed. Anyone who played can ask us at info@drivehaus.co.za for the result of the period they played in.

The live boards. During a period, the leading shots on each board are shown on this website by first name and the initial of the surname, as at the event itself. A player under 18 is shown only if their parent or legal guardian said yes to it, and then in the same way, with no age, school or photograph. Tick “please don’t photograph me” at check-in, or tell the operator, and your name is kept off the public boards: your shot still counts and is shown under your player number.

Naming a winner is up to the winner. We name a winner only with their written consent, asked for separately after the prize is confirmed, and then only by first name and the initial of their surname. Saying no does not affect the prize in any way, and a winner who agrees can change their mind later; we then stop using their name from that point. Photographs at the prize event follow the same consent we ask for at every DriveHaus event. For a winner under 18, that consent comes from their parent or legal guardian, in writing.

What we use. To run the boards we use what you gave us at check-in: your name, the mobile number or email address you gave, your answer that you are 18 or older, the board you chose, the event, and the distances the simulator recorded for you. For a player under 18 we use their name, age, board and distances, and their parent or legal guardian’s name, contact detail and answers. We do not keep a child’s own contact detail: one a child typed on our check-in form before 7 October 2026 is never used and is deleted. We process a child’s information only with that adult’s prior consent, or where we need it to show the safety waiver was accepted for them. The adult can see it, correct it or withdraw consent at any time at privacy@drivehaus.co.za. We use it to keep the boards and to contact you if you win. It is not marketing. Marketing stays a separate tick at check-in, and playing does not sign you up for anything. For a winner, we also record the identity number and proof of receipt described in section 9.

How long we keep it.

- Winner records (the winner’s name, identity number and contact details, the prize, the photograph of the winning shot, and proof the prize was received): 3 years from the period closing, which is what the regulations under the Consumer Protection Act require of a promoter
- The board record for a period (each leading shot, its photograph and its event): the same 3 years, because it is the only proof of how each winner was decided, and a complaint about a competition can be brought under the Consumer Protection Act within 3 years

Then we delete them.

How that fits with our Privacy Policy. Our Privacy Policy keeps check-in and waiver records for no more than 24 months from the event, and that still applies to your check-in record. The board record is a separate, smaller record kept for a different reason, and POPIA allows a record to be kept for as long as a law requires it or as long as it is reasonably needed for a lawful purpose of this kind. So your check-in record goes at 24 months, and the board record at 3 years after the period closes. It is not kept longer than that, and it is not used for anything but the boards.

The Host Credit. If you book DriveHaus after playing at someone else’s event, we check our check-in records to see which event that was, so that its host can receive the Host Credit (section 11). We tell the host that a guest’s booking earned them an hour, and nothing more about your booking.

Everything else about your information, including how to see it, correct it or have it deleted, is in our Privacy Policy.

We may change these rules, or end the boards, for any period that has not yet started. Any change is published on this page before the period it applies to begins.

We do not change the rules of a period once it has started, unless the law requires it or the change only adds a prize and takes nothing away from any player. A change to any other DriveHaus document does not change these rules for a period already under way. If we end the boards, the period already under way still closes as planned, and its prizes are still given.

If we have to cancel your prize event ourselves, or call it off for weather or safety, we give you another date, even if the 6 months have run out.

The boards are a promotional competition under section 36 of the Consumer Protection Act. These rules are free to read on this page for as long as the boards run, and we will send a copy to anyone who asks at info@drivehaus.co.za. We keep the rules that applied to each period, and give them to the National Consumer Commission if it asks.

If something about the boards seems wrong to you, write to us at info@drivehaus.co.za. We will look into it and answer you in writing.

You may also refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time. Nothing in these rules takes away any right you have under the Consumer Protection Act.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Email: privacy@drivehaus.co.za
Website: www.drivehaus.co.za

DriveHaus is a mobile golf simulator entertainment company. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.

We may collect the following categories of personal information:

Identity & Contact Information: Full name, email address, phone number, physical address, company name (where applicable).

Booking & Event Information: Event date, venue details, event type, number of guests, special requirements or preferences.

Billing & Payment Information: Invoicing details, payment records, banking references (we do not store full bank account or credit card numbers).

Communications: Emails, WhatsApp messages, phone call records, enquiry form submissions, and feedback.

Check-in and Sign-up Records: when you check in at a DriveHaus bay, or sign up on a host’s invite page, the network (IP) address and browser of the phone you used, kept with the safety waiver as proof of who accepted it.

Website Usage Data: IP address, browser type, pages visited and referring site, but only if you accepted analytics when we asked. Decline and none of this is collected at all. See clause 6.

Event Media: Photographs and videos taken at events for marketing purposes (with consent).

We collect personal information directly from you when you submit an enquiry or booking via our website, email, phone, or WhatsApp; when you interact with us on social media; when you visit our website, if you accepted analytics (see clause 6); when you sign up on a host’s invite page; and when you participate in a DriveHaus event.

We process your personal information for the following lawful purposes:

- To prepare and send quotes in response to enquiries
- To confirm and manage bookings
- To issue invoices and process payments
- To communicate with you about your event or enquiry
- To provide customer support
- To improve our services through feedback and analytics
- To send marketing communications (only with your consent)
- To run the DriveHaus Boards, the six-monthly longest-drive and closest-to-the-pin prizes, and the Host Credit
- To keep a host’s guest list when you say you are coming on their invite page, and contact you about that event if we need to
- To check you in at the bay from a host’s guest list, and keep the safety waiver you accepted on their invite page as proof
- To detect and prevent fraud
- To comply with legal obligations under South African law

Children. We process a child’s personal information only with the prior consent of their parent or legal guardian, or where we need it to show that the safety waiver was accepted for them. At an event that is the child’s name, age and scores and the answers the adult gave. A child’s name and scores appear on the live board of the event they played at only with that adult’s yes, never with an age, a school or a photograph, and until 31 March 2027 never on the DriveHaus Boards, our six-month boards. The contact detail we keep is the adult’s. Before 7 October 2026 our check-in form let a child type their own mobile or email: we never use one to contact a child, and we delete it. We never send marketing to a child or ask a child for more than we need. The parent or guardian can see what we hold about their child, correct it, or withdraw consent at any time at privacy@drivehaus.co.za. We then stop showing it or using it, except for the waiver record, which we keep for 24 months from the event.

These are the service providers who handle your information for us, and what each of them gets:

- Netlify: hosts this website and stores your enquiry, quote and booking records
- Resend: sends the email we send you, so it receives your name, your email address and the details of your enquiry
- Google: powers the address lookup and the travel-distance calculation, so it receives the venue address you type into a form. Once a booking is confirmed, the diary entry we create in Google Calendar also carries your name, email address, telephone number and the amounts on your quote
- Komoot: runs the free OpenStreetMap address search we fall back to when the Google lookup finds nothing, which is common for farms, estates and smaller residential addresses. It receives the same address you typed
- Anthropic: the AI used inside our own admin tools to read enquiry notes and draft replies, so it may receive the text of your enquiry
- PayFast (Network International): when you choose Pay now, PayFast processes your card, Apple Pay, Google Pay or Instant EFT payment on its own page, so it receives your name, your email address and the amount. DriveHaus never sees or stores your card number

We also share information with professional advisers (legal, accounting) where necessary, and with regulatory authorities where the law requires it.

We do not sell, rent, or trade your personal information to any third party.

Some of your information leaves South Africa. Netlify, Resend, Google and Anthropic are United States companies and process and store this data on servers in the United States and the European Union. Komoot is a German company and the address search runs in the European Union. PayFast is a South African payment provider. Section 72 of POPIA permits a transfer where the recipient is bound to protect the information to a standard comparable to POPIA, and where the transfer is necessary to do the thing you asked us to do. Both apply here: we use each provider on its standard published terms, which bind it to protect what it handles for us, and we cannot answer your enquiry, work out your travel or run your booking without them.

Nothing is loaded until you say so. The first time you visit, we ask whether we may measure how the site is used. Until you answer, no analytics script runs and no analytics cookie is set. If you decline, none is ever loaded, and we delete the analytics cookies this site can see.

Our own visit count. Separately, the site keeps daily totals of its own (the pages opened, the website or campaign that sent the visit, phone or computer, the country, taps on the WhatsApp and call buttons, and how far people get through the enquiry form, by field name and never what was typed), which set no cookie, store nothing on your device and keep no IP address or identifier, so they cannot tell who you are and are kept whether or not you accept.

If you accept: we load Google Analytics 4, which sets cookies beginning _ga to tell one visit from another and to show which pages and which searches bring people here. Google Signals is switched off. Google acts as our operator for this and processes the data outside South Africa. Clause 5 covers cross-border transfers.

Advertising. If we are running advertising at the time of your visit, accepting also loads the Meta pixel (Facebook and Instagram) and Google Ads conversion tracking. These are different from analytics: they set cookies beginning _fbp, _fbc and _gcl, they tell Meta and Google that a visit or an enquiry came from one of their ads, and they can be used to show you our ads elsewhere and to build advertising audiences. Meta Platforms and Google act as our operators for this and both process the data outside South Africa. If you decline, neither is ever loaded, and withdrawing consent deletes their cookies along with the analytics ones. If we are not advertising, they are not loaded at all.

The only other cookie this site sets is the signed administrator session on /admin/. It is strictly necessary to a service the administrator asked for, so it needs no consent, and it is never set on a visitor’s browser.

Changing your mind takes one click: reopen your cookie choices. Withdrawing is as easy as giving consent, as section 11(2)(b) of POPIA requires, and costs you nothing: the site behaves identically either way.

Your personal information is stored securely using industry-standard measures, including encrypted communications (SSL/TLS), secure cloud-based storage and hosting, access controls limiting who can view your data, and regular security reviews.

How long we keep it. We keep personal information only for as long as we need it for the purpose it was collected for, and never longer than these maximums:

- Event check-in and safety-waiver records (your name, the contact you gave us, your company, your scores): 24 months from the event
- DriveHaus Boards records (each period’s leading shots, their photographs and events, and a winner’s identity number and proof of receipt): 3 years from the period closing, as section 13 of The DriveHaus Boards explains
- Invite-page sign-ups (your name, mobile, email and company, your answer that you are 18 or older, your board and photo answer, the safety waiver if you are playing, what you ticked, and the device and network address you signed up and checked in from): 24 months from the event
- Unfinished quote drafts, where you started an enquiry and did not send it: 90 days
- Enquiries, quotes, bookings and invoices: 5 years from our last contact with you, which is the period South African tax and company law requires

After that we delete them. A deleted record can remain in our backups for up to 30 days, and in monthly backup copies for up to 13 months, before those are destroyed too; backups are used only to recover from data loss. Where a claim, dispute or investigation is open we keep what we need for it until it is resolved, and nothing more. You can ask us to delete your information sooner, and we will unless the law requires us to keep it.

Under the Protection of Personal Information Act, you have the right to:

- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your information for direct marketing
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, contact us at privacy@drivehaus.co.za. Clause 9 sets out who handles the request, how an access request works and how long we take.

Information Regulator (South Africa):
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za

A POPIA complaint is made on the Regulator’s prescribed Form 5, which is on its website. You do not have to complain to us first.

POPIA makes the head of a private body its Information Officer. For DriveHaus that is the sole director:

James Engelbrecht, Information Officer
Email: privacy@drivehaus.co.za
Telephone: 063 401 8558
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081

Asking to see what we hold. A request for access to a record is made under the Promotion of Access to Information Act, 2000 (PAIA) on that Act’s prescribed Form 2, sent to the address above. We answer within 30 days, as section 56 of PAIA requires, and we will tell you before that deadline if we need the extension the Act allows or if we are refusing, with reasons.

Correcting, deleting or objecting. Those are POPIA rights and POPIA has its own forms for them, published by the Information Regulator: POPIA Form 2 to correct or delete information we hold about you, and POPIA Form 1 to object to how we use it. Both Acts happen to have a Form 2 and they are not the same document: the POPIA one is for your own information, the PAIA one above is for a record. Neither POPIA form carries a fee. If you write to us without a form, we will send you the right one and help you fill it in rather than turn you away.

Our PAIA Manual, published with these documents, sets out the records we hold and how the process works.

In the event of a security compromise where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, DriveHaus will:

- Notify the Information Regulator as soon as reasonably possible
- Notify affected data subjects in writing
- Provide sufficient information about the breach for data subjects to take protective measures

This is in compliance with Section 22 of the Protection of Personal Information Act, 2013.

For any privacy-related query or request, contact our Information Officer:

James Engelbrecht, Information Officer
DriveHaus (Pty) Ltd
Email: privacy@drivehaus.co.za
Telephone: 063 401 8558
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Website: www.drivehaus.co.za

Clause 9 sets out how an access request works and how long we take to answer.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically.

This is the manual required by section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains what records DriveHaus holds, how to ask for one, and what happens next.

PAIA gives you a right of access to a record held by a private body where that record is required to exercise or protect a right. Your separate rights over your own personal information (to see it, correct it, or have it deleted) are set out in our Privacy Policy.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07

Head of the body and Information Officer: James Engelbrecht, Director
Email: privacy@drivehaus.co.za
Telephone: 063 401 8558
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Website: www.drivehaus.co.za

DriveHaus is a one-person company. There is no deputy Information Officer; requests come to the director directly.

The Information Regulator has published a guide on how to use PAIA, as section 10 requires. It is written for the public and is free.

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za

DriveHaus keeps the following categories of record:

- Company records: registration documents, statutory registers, resolutions
- Financial records: quotations, invoices, payment records, bank statements, tax returns and supporting documents
- Client records: enquiries, quotations, correspondence, signed terms, booking and event details
- Event records: check-in and safety-waiver records, scores, run sheets
- Supplier and contractor records: quotes, contracts, correspondence
- Insurance and asset records: policies where held, equipment and trailer documents
- Website and system records: enquiry submissions, system logs

Holding a category of record does not mean access to it will be granted. Section 6 sets out the grounds on which the Act requires or permits us to refuse.

Our Terms & Conditions, Cancellation Policy, Weather & Load-Shedding Policy, stand terms and Privacy Policy are published on our website and may be read, saved or printed without asking us for anything.

DriveHaus has not published a notice under section 52 of PAIA listing further categories of record as automatically available. Records held under other legislation (the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Tax Administration Act 28 of 2011, the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and POPIA) are available in terms of those Acts.

1. Use the prescribed form. A request to a private body is made on PAIA Form 2, published by the Information Regulator and available on its website. POPIA has a Form 2 of its own, for correcting or deleting your personal information. That one is dealt with in clause 9 of our Privacy Policy, not here.

2. Send it to the Information Officer at the address in section 2, by email or by post.

3. Tell us enough to find the record: what it is, the form of access you want, and how we should reach you. Where you are asking for a record in order to exercise or protect a right, say which right, and how the record helps you do it. We cannot decide the request without that.

4. Fees. The request and access fees are those prescribed in the PAIA regulations and published by the Regulator, so we do not restate an amount here. A request for your own personal information carries no request fee. Where an access fee is payable we quote it in writing before doing the work, and you may withdraw the request rather than pay it.

5. Our answer. We decide within 30 days of receiving the request, as section 56 requires, and tell you in writing. If we need the extension the Act allows, we tell you before the 30 days run out and give the reason. A refusal is given with reasons and with the remedies in section 8 of this manual.

PAIA requires or allows a request to be refused in defined cases, including where granting it would:

- unreasonably disclose personal information about someone else
- disclose commercial information of a third party or of DriveHaus, such as a supplier’s pricing or our own trade secrets
- breach a duty of confidence owed to a third party
- disclose information that is legally privileged
- disclose information whose release could endanger a person or property

Where a record cannot be found or does not exist, we tell you so in a written notice explaining what we did to look for it.

If we refuse a request, fail to answer in time, or you disagree with a fee, you may lodge a complaint with the Information Regulator on its prescribed form, using the contact details in section 3. PAIA also allows a requester to apply to court.

Nothing in this manual limits any other right you have under PAIA or POPIA.

The categories of personal information we process, the purposes we process it for, who processes it for us, whether it leaves South Africa, how long we keep it and how it is secured are set out in full in our Privacy Policy, which forms part of this manual.

This manual is published on our website and is available free of charge. A copy will be emailed or posted to anyone who asks for one at privacy@drivehaus.co.za.

We update it when our records, contact details or practices change. The version on the website is the current one.

A booking is only confirmed once the deposit stated on your quotation has been received and the Client has accepted our Terms & Conditions in writing (email or digital acceptance). Until both conditions are met, no booking is guaranteed.

The remaining balance of the booking fee is due no later than 48 hours before the Event. Failure to pay the balance by this deadline may result in cancellation of the booking, in which case the cancellation charges in clause 3 apply, including the exception for death or hospitalisation.

You may cancel a confirmed booking at any time. The charge below reflects what DriveHaus has committed or lost by holding the date, as required by section 17 of the Consumer Protection Act.

30+ days before the Event: Full refund, less a documented administration fee for processing the booking and the refund. The fee is confirmed in writing before the refund is paid.

14 to 30 days before the Event: 50% of the deposit is retained. The balance is refunded, or held as credit against a new date within 12 months, your choice.

7 to 14 days before the Event: The deposit is retained. Nothing further is payable.

Under 7 days, or after the trailer has been dispatched: The deposit is retained, plus any travel and third-party costs already incurred and evidenced. If DriveHaus is able to rebook the slot, the retained amount is refunded in full.

Death or hospitalisation. No cancellation charge of any kind applies where you cannot honour the booking because of the death or hospitalisation of the person for whom it was made. Section 17(5) of the Consumer Protection Act requires this, and DriveHaus applies it without asking for more than reasonable proof.

Refunds are paid within 15 business days of the cancellation being acknowledged.

All cancellations must be made in writing by email or WhatsApp. Verbal cancellations are not accepted; the cancellation date is the date DriveHaus receives the written notice.

DriveHaus may have to cancel a confirmed booking. Three things can cause that and nothing else: mechanical failure of the trailer or the simulator, a genuine emergency (the death, serious illness or injury of the operator or a member of their immediate family) or force majeure as described in clause 13 of our Terms & Conditions.

Whatever the cause, you receive a full refund of everything you have paid, or the option to reschedule at no additional cost, subject to availability. That choice is yours, not ours.

Where we cancel for mechanical failure or emergency, and you have to find a replacement at short notice, we also contribute up to the value of your deposit toward that replacement supplier, against their invoice.

Beyond that refund and that contribution, clause 12 of our Terms & Conditions governs what DriveHaus is liable for, and it applies to a cancellation under this clause whatever caused it, including its carve-out for a cancellation we caused ourselves.

Where clause 3 gives you the choice of holding an amount as credit, that credit applies to a new date within 12 months. The credit is yours by right under clause 3; a specific new date is subject to availability, and if your first choice of date is taken we will offer the nearest available alternatives.

Rescheduling to peak dates (e.g. public holidays, long weekends, festive season) may be subject to adjusted pricing, quoted in writing before you commit to the new date.

If an Event is affected by adverse weather conditions that make it unsafe to operate, DriveHaus will work with the Client to reschedule at no additional cost, subject to availability. Please refer to our Weather & Load-Shedding Policy for full details.

Where you cancel and DriveHaus has already incurred a cost (travel undertaken, a third-party supplier booked on your instruction), that cost remains payable and will be itemised with evidence on request. Costs not yet incurred are not charged, and overtime is never charged on an Event that did not take place.

Where DriveHaus cancels, clause 4 applies and none of this is payable by you. You get back everything you have paid, whatever we had already spent.

All cancellations must be submitted in writing via:

- Email: info@drivehaus.co.za
- WhatsApp: Available on request

Verbal cancellations (phone calls, in-person) are not accepted and will not be processed. The cancellation date is the date the written notice is received and acknowledged by DriveHaus.

The safety of our clients, guests, and team is our top priority. DriveHaus reserves the right to pause, delay, or stop operations at any time if weather or environmental conditions become unsafe.

The operator’s decision to pause or stop is final on the day. Nobody negotiates about lightning at the tee. If you believe that decision cost you value, that is a dispute like any other: clause 15 of our Terms & Conditions applies and we deal with it in writing afterwards.

The DriveHaus hitting bay is covered and operates in most weather conditions. However, operations may be paused or stopped in the event of:

- Lightning within a dangerous radius of the venue
- High winds that pose a risk to equipment stability or participant safety
- Heavy rain that creates unsafe ground conditions (flooding, mud, slippery surfaces)
- Dust storms or other visibility-reducing conditions
- Any condition that renders the venue unsafe for operation or access

If weather conditions require a pause, DriveHaus will attempt to resume operations once conditions improve, time permitting within the booked window.

If conditions do not improve and the Event must end early, DriveHaus will work with the Client to reschedule the remaining time at no additional cost, subject to availability.

If no reschedule date suits you, we refund the unused portion of the booked time, pro rata against the hours actually run. Section 54 of the Consumer Protection Act entitles you to a refund of a reasonable portion of the price where a service is not performed as agreed, and a weather policy cannot take that away.

Nothing in this policy limits or excludes DriveHaus’s liability for death or personal injury caused by its negligence, for its gross negligence, for fraud or dishonesty, or for anything else South African law does not permit a supplier to exclude, including its obligations under sections 55 and 61 of the Consumer Protection Act. Any part of this policy that would have that effect does not apply. Bad weather does not change that: if our own equipment or our own operator injures someone or damages something, the weather is not our defence.

Subject to that, and beyond the refund above, DriveHaus is not liable for the indirect or consequential loss of an Event the weather cut short: loss of profit, loss of business, or wasted expenditure on the rest of your event. Clause 12 of our Terms & Conditions applies to this clause in full.

DriveHaus supplies its own power. The trailer carries roof-mounted solar panels, a 5kVA inverter and a battery bank, and is designed to operate independently of the venue's electricity supply. A dedicated 15A outlet within 20 metres of the setup area is welcome and will be used where it is available, but it is not a condition of the booking.

Load-shedding does not interrupt the DriveHaus experience. Where the venue loses power, the simulator continues to run on its own supply.

DriveHaus is responsible for its own equipment and its own power. DriveHaus is not responsible for the venue's other services (lighting, catering, sound, air-conditioning, access control) where those are affected by load-shedding, municipal supply problems or venue electrical faults, nor for a decision by the Client or the venue to end an Event for those reasons.

If the Client asks DriveHaus to power equipment other than its own, this must be agreed in writing beforehand. DriveHaus may decline, and is not responsible for third-party equipment connected to its supply.

The Client is responsible for a safe, level setup area that remains accessible in wet conditions. DriveHaus’s operator runs the bay and its safe standing area in any weather, as clause 11 of our Terms & Conditions sets out; the Client looks after its guests elsewhere at the venue, as at any event.

Mains power is not a requirement of the booking: see clause 4. Where a dedicated 15A outlet within 20 metres of the setup area is available and offered, DriveHaus will use it in preference to its own battery.

If an Event is significantly impacted by weather or power issues beyond anyone's control, DriveHaus will offer a rescheduled date at no additional cost, subject to availability.

This is the same remedy as clause 3 and you are entitled to it. It is not a goodwill gesture we can withdraw. If no date suits you, the pro-rata refund in clause 3 applies instead. Travel fees already incurred may still apply.

For weather-related queries or to discuss contingency plans for your Event, please contact:

Email: info@drivehaus.co.za
WhatsApp: Available on request

All weather-related decisions and communications must be made in writing.