Terms, privacy & policies

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
Director: James Engelbrecht

Physical address (and the address nominated for service of legal documents):
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081

Telephone: 063 401 8558
Email: info@drivehaus.co.za
Website: www.drivehaus.co.za

What we supply: the hire of a mobile golf-simulator trailer, delivered to and operated at a venue of the Client’s choosing, with a professional operator for the booked duration.

These details are published in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002.

These Terms govern a booking. If you are playing at a bay DriveHaus is running itself (a show, an exhibition or our own activation), you have not booked anything and there is no Client between you and us. Playing at a DriveHaus Stand, published with these documents, is the one that applies to you.

"DriveHaus" refers to DriveHaus (Pty) Ltd, the provider of mobile golf simulator entertainment services.
"Client" refers to the person or entity making the booking.
"Event" refers to the occasion for which the DriveHaus mobile simulator is booked.
"Simulator" refers to the DriveHaus mobile golf simulator trailer, including all equipment, technology, and accessories.
"Booking" refers to a confirmed reservation for the Simulator at an Event, secured by a deposit and written acceptance of these Terms.

All quotes provided by DriveHaus are valid for 7 (seven) calendar days from date of issue unless otherwise stated. Prices are quoted in South African Rand (ZAR) and include VAT where applicable.

Travel: DriveHaus operates within a 50km radius (one way) of its Pretoria base, and travel within that radius is included in every booking. Events beyond 50km are accepted by arrangement only and are quoted individually; they are not priced automatically.

Overtime: Any time beyond the booked duration is charged per hour, or part thereof, and is subject to availability. Overtime is agreed on site with the DriveHaus operator, who confirms the hourly rate before the extra time starts. Time you did not agree to is not charged.

A booking is only confirmed once:
- The deposit stated on your quotation has been received; and
- The Client has accepted these Terms & Conditions in writing (email or digital acceptance).

The remaining balance is due no later than 48 hours before the Event. Failure to pay the balance in full by this deadline may result in cancellation of the booking, in which case the cancellation charges in clause 5 apply, including the exception for death or hospitalisation.

Payment may be made via EFT or other methods confirmed at the time of booking.

You may cancel a confirmed booking at any time. The charge below reflects what DriveHaus has committed or lost by holding the date, as required by section 17 of the Consumer Protection Act.

30+ days before the Event: Full refund, less a documented administration fee for processing the booking and the refund. The fee is confirmed in writing before the refund is paid.

14–30 days before the Event: 50% of the deposit is retained. The balance is refunded, or held as credit against a new date within 12 months, your choice.

7–14 days before the Event: The deposit is retained. Nothing further is payable.

Under 7 days, or after the trailer has been dispatched: The deposit is retained, plus any travel and third-party costs already incurred and evidenced. If DriveHaus is able to rebook the slot, the retained amount is refunded in full.

Death or hospitalisation. No cancellation charge of any kind applies where you cannot honour the booking because of the death or hospitalisation of the person for whom it was made. Section 17(5) of the Consumer Protection Act requires this, and DriveHaus applies it without asking for more than reasonable proof.

Refunds are paid within 15 business days of the cancellation being acknowledged.

All cancellations must be made in writing by email or WhatsApp. Verbal cancellations are not accepted; the cancellation date is the date DriveHaus receives the written notice.

If DriveHaus cancels. Clause 6 sets out the only three things that allow that. Whichever of them it is, you choose between a full refund of everything you have paid and a reschedule at no additional cost (the choice is yours, not ours), and where the cause was ours we also contribute up to the value of your deposit toward finding a replacement at short notice.

DriveHaus may have to cancel a confirmed booking. Three things can cause that and nothing else: mechanical failure of the trailer or the simulator, a genuine emergency (the death, serious illness or injury of the operator or a member of their immediate family) or force majeure as described in clause 13.

Whatever the cause, you receive a full refund of everything you have paid, or the option to reschedule at no additional cost, subject to availability. That choice is yours, not ours.

Where we cancel for mechanical failure or emergency, and you have to find a replacement at short notice, we also contribute up to the value of your deposit toward that replacement supplier, against their invoice.

Beyond that refund and that contribution, clause 12 governs what DriveHaus is liable for, and it applies to a cancellation under this clause whatever caused it, including its carve-out for a cancellation we caused ourselves.

The Client is responsible for ensuring the venue meets the following minimum requirements:

- Footprint: Minimum open area of 8m x 6m (length x width)
- Access width: Minimum 3 metres for the tow vehicle and trailer
- Height clearance: Minimum 3.5 metres over the setup area, and 2.8 metres along the route in (including gates, booms, overhangs, trees, and cables)
- Surface: Level, firm surface (paving, concrete, short grass, or compacted gravel). No sand, mud, or steep inclines.
- Power: Not required. DriveHaus carries its own solar, inverter and battery. A dedicated 15A outlet within 20 metres will be used if one is offered

If DriveHaus arrives and cannot set up because the site information given was inaccurate or incomplete, the deposit is retained along with travel and any third-party costs already incurred. DriveHaus will first try to find a workable spot at the venue with you rather than abandon the Event.

All participants must follow the safety instructions provided by the DriveHaus operator at all times. The operator reserves the right to refuse participation to any person who is under the influence of alcohol or substances, behaving in a dangerous or disruptive manner, or under 18 without a parent or guardian present.

The age rules are set out in clause 11: a person under 18 plays only where a parent or guardian is present and accepts the waiver for them, and children under 12 must be accompanied by a responsible adult at all times.

Where a participant is injured because they did not follow the operator’s safety instructions, DriveHaus is not liable for that injury, except to the extent that DriveHaus’s own negligence or gross negligence caused it. Clause 12 applies to this clause in full.

The DriveHaus hitting bay is covered and operates in most weather conditions. However, DriveHaus reserves the right to pause, delay, or cancel operations if conditions become unsafe, including but not limited to lightning, severe wind, hail, flooding, or dust storms.

Please refer to our Weather & Load-Shedding Policy for full details.

The Client is responsible for any damage to or loss of DriveHaus equipment, the trailer, or accessories caused by the Client, their guests, or any third party at the Event.

Damage will be assessed by DriveHaus and the Client will be invoiced at repair or replacement cost. An additional cleaning fee may apply if the simulator or trailer is left in an unreasonable state (e.g. spilled drinks, food, mud, or bodily fluids).

Golf is played with a club moving at speed. A club or a struck ball can cause serious injury. That risk is real, it is inherent to the activity, and it is the reason for everything in this clause.

Every participant signs for themselves. Before playing, each person completes the DriveHaus safety waiver at the tee, on their own phone, in their own name. That waiver, not this agreement, is where a participant accepts the risk of taking part, because a participant is not a party to this agreement and the Client cannot accept a risk on their behalf.

DriveHaus runs the safety briefing. Our operator is present for the whole booking, marks the safe standing area, briefs each player before their first shot, and may refuse or stop anyone who is unsafe, intoxicated or disruptive. The Client is not responsible for briefing guests and is not expected to police the bay.

Under-18s. A person under 18 may play only where a parent or guardian is present and accepts the waiver for them. Children under 12 must be accompanied by a responsible adult at all times.

What the Client does agree to: to give DriveHaus a safe, level setup area and honest information about the site, to let our operator run the bay without interference, and to tell us in advance of anything about the venue or the guests that affects safety.

Nothing in this agreement limits or excludes DriveHaus’s liability for death or personal injury caused by its negligence, for its gross negligence, for fraud or dishonesty, or for anything else that South African law does not permit a supplier to exclude, including its obligations under sections 55 and 61 of the Consumer Protection Act. Any part of this clause that would have that effect does not apply.

Subject to that, DriveHaus is not liable for indirect or consequential loss (loss of profit, loss of business or contracts, wasted expenditure on the rest of an event, or loss of anticipated savings) arising from a delay, an interruption or a cancellation.

That exclusion does not apply where the cause was ours: a breakdown of the trailer or the simulator, or any other failure on our own part. Where we are the reason your booking did not happen or did not finish, you keep the remedies the law gives you, subject only to the limit below. The Consumer Protection Act does not permit a supplier to write off a consumer’s remedies for its own breach, and DriveHaus does not ask you to.

DriveHaus is responsible for its own equipment and its own people. It is not responsible for damage to property it does not own except where DriveHaus caused that damage, nor for the acts of the Client’s other suppliers, nor for a venue’s own services failing.

Where DriveHaus is liable for a loss that is not excluded above, and the law permits a limit, its liability for that booking is limited to the total fee paid for it. This limit does not apply to death or personal injury.

Indemnity. The Client indemnifies DriveHaus against claims, damages and costs arising from the Client’s own breach of this agreement, from inaccurate site information the Client gave, or from deliberate or reckless damage caused by the Client or its guests. This indemnity does not extend to anything caused by DriveHaus, its operator or its equipment.

DriveHaus shall not be held liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to load-shedding, power outages, natural disasters, pandemics, civil unrest, government actions, or infrastructure failures.

Please refer to our Weather & Load-Shedding Policy for full details.

DriveHaus takes photographs and video at Events and uses them for marketing, including social media, the website and advertising.

Each guest decides for themselves. A recognisable photograph of a person is that person’s personal information, and POPIA requires that person’s own consent. The Client cannot give it for them. Every guest checks in at the tee on their own phone, in their own name, and the check-in carries its own tick: please don’t photograph me. Anyone who ticks it stays out of our photographs and video. A guest can also tell the operator on the day, or write to info@drivehaus.co.za afterwards, and we remove the material.

What the Client decides is whether cameras come out at all. Tell us before the day and we leave them in the trailer. There is no notice period and no form: an email or a WhatsApp is enough.

Tell us first. Most problems end in a phone call, and we would rather fix something than argue about it. Write to info@drivehaus.co.za and we will answer in writing within 14 days.

If that does not settle it, either of us may propose mediation by an independent mediator we agree on in writing, and share the cost. Mediation is voluntary. Neither of us has to accept it, and declining it costs you nothing.

Nothing in this clause limits your rights under the Consumer Protection Act. You may refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time. You do not have to talk to us first, and you do not have to try mediation before you go.

DriveHaus does not currently subscribe to an industry ombud scheme or an accredited alternative dispute resolution code. If that changes, this clause will name it.

DriveHaus collects and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). By making a booking, the Client consents to the collection and use of personal information for the purposes of fulfilling the booking, communication, invoicing, and marketing (where consent is given).

Please refer to our Privacy Policy for full details on how we handle personal information.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Gauteng, South Africa.

This does not take away your rights under the Consumer Protection Act. Clause 15 sets out how we try to settle a dispute first, and you may refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time instead of going to court.

DriveHaus reserves the right to amend these Terms & Conditions at any time. The version in effect at the time of booking confirmation shall apply to that booking. Updated Terms will be published on the DriveHaus website.

These terms apply when you play at a bay DriveHaus is running itself: a trade show, an exhibition, a demonstration or our own activation. You have not booked anything and you are not paying us, so there is nobody between you and DriveHaus: you deal with us directly, and this document rather than our booking Terms & Conditions governs your visit.

Our booking Terms & Conditions apply where a client hires the trailer for their own event. If you are a guest at an event someone else booked, those terms govern their booking and this document still describes what you personally agree to when you step into the bay.

Not paying us does not reduce what we owe you on safety.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
Director: James Engelbrecht
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Telephone: 063 401 8558
Email: info@drivehaus.co.za

A golf club moving at speed can cause serious injury. So can a struck ball. People have been hurt this way. The risk is inherent in the activity and it cannot be designed out of it.

Before you play, you complete the DriveHaus safety waiver on your own phone, in your own name. You accept that risk yourself, because nobody can accept it for you. Section 49 of the Consumer Protection Act requires a risk of that kind to be drawn to your attention specifically, which is why it sits in its own box on the check-in screen with its own tick rather than inside a paragraph.

A DriveHaus operator is present the whole time. They mark the safe standing area, brief you before your first shot, and may refuse or stop anyone who is unsafe, intoxicated or disruptive.

Follow their instructions, stay behind the marked line, keep clear of anyone taking a shot, and stop immediately when you are asked to. That is the whole of the safety system and it only works if it is followed.

A person under 18 may play only where a parent or guardian is present and accepts the waiver for them. Children under 12 must be accompanied by a responsible adult at all times.

A person under 18 cannot consent to marketing for themselves. That has to come from the adult with them.

Nothing in this document limits or excludes DriveHaus’s liability for death or personal injury caused by its negligence, for its gross negligence, for fraud or dishonesty, or for anything else South African law does not permit a supplier to exclude, including its obligations under sections 55 and 61 of the Consumer Protection Act. Any part of this document that would have that effect does not apply.

Subject to that, DriveHaus is not responsible for injury or loss caused by your own failure to follow the operator’s instructions, for your personal belongings while you are at the bay, or for the venue and its surroundings, which are not ours to control.

You are responsible for damage you cause deliberately or recklessly to the trailer or the equipment.

Check-in asks for your name. A contact number or email address is optional: you can play without giving one; you simply will not get your distances afterwards. If you name a company, we send that company a summary of how its people played.

Marketing is a separate tick and is never a condition of playing. Your score may appear on the leaderboard at the bay under the name you gave.

We keep check-in and waiver records for 24 months after the event. Our Privacy Policy covers the rest: what we hold, who processes it for us, that some of it is processed outside South Africa, and how to see, correct or delete it.

We take photographs and video at events. Tick “please don’t photograph me” at check-in and we will keep you out of them. You can also tell the operator at the bay, or write to info@drivehaus.co.za afterwards, and we will remove the material.

These terms are governed by the laws of the Republic of South Africa, and the courts of Gauteng have jurisdiction.

Nothing here takes away your rights under the Consumer Protection Act. You may refer a complaint to the National Consumer Commission, or to the consumer court of your province, at any time. A walk-up guest is a consumer whether or not money changed hands, and this document names the courts, so it names the alternatives too.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Email: privacy@drivehaus.co.za
Website: www.drivehaus.co.za

DriveHaus is a mobile golf simulator entertainment company. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.

We may collect the following categories of personal information:

Identity & Contact Information: Full name, email address, phone number, physical address, company name (where applicable).

Booking & Event Information: Event date, venue details, event type, number of guests, special requirements or preferences.

Billing & Payment Information: Invoicing details, payment records, banking references (we do not store full bank account or credit card numbers).

Communications: Emails, WhatsApp messages, phone call records, enquiry form submissions, and feedback.

Website Usage Data: IP address, browser type, pages visited and referring site, but only if you accepted analytics when we asked. Decline and none of this is collected at all. See clause 6.

Event Media: Photographs and videos taken at events for marketing purposes (with consent).

We collect personal information directly from you when you submit an enquiry or booking via our website, email, phone, or WhatsApp; when you interact with us on social media; when you visit our website, if you accepted analytics (see clause 6); and when you participate in a DriveHaus event.

We process your personal information for the following lawful purposes:

- To prepare and send quotes in response to enquiries
- To confirm and manage bookings
- To issue invoices and process payments
- To communicate with you about your event or enquiry
- To provide customer support
- To improve our services through feedback and analytics
- To send marketing communications (only with your consent)
- To detect and prevent fraud
- To comply with legal obligations under South African law

These are the service providers who handle your information for us, and what each of them gets:

- Netlify: hosts this website and stores your enquiry, quote and booking records
- Resend: sends the email we send you, so it receives your name, your email address and the details of your enquiry
- Google: powers the address lookup and the travel-distance calculation, so it receives the venue address you type into a form. Once a booking is confirmed, the diary entry we create in Google Calendar also carries your name, email address, telephone number and the amounts on your quote
- Komoot: runs the free OpenStreetMap address search we fall back to when the Google lookup finds nothing, which is common for farms, estates and smaller residential addresses. It receives the same address you typed
- Anthropic: the AI used inside our own admin tools to read enquiry notes and draft replies, so it may receive the text of your enquiry
- Yoco: where we send you a card payment link, the payment is taken on the provider’s own page, so your card details go to them and never to us

We also share information with professional advisers (legal, accounting) where necessary, and with regulatory authorities where the law requires it.

We do not sell, rent, or trade your personal information to any third party.

Some of your information leaves South Africa. Netlify, Resend, Google and Anthropic are United States companies and process and store this data on servers in the United States and the European Union. Komoot is a German company and the address search runs in the European Union. Yoco is South African, so a card payment does not leave the country. Section 72 of POPIA permits a transfer where the recipient is bound to protect the information to a standard comparable to POPIA, and where the transfer is necessary to do the thing you asked us to do. Both apply here: we use each provider on its standard published terms, which bind it to protect what it handles for us, and we cannot answer your enquiry, work out your travel or run your booking without them.

Nothing is loaded until you say so. The first time you visit, we ask whether we may measure how the site is used. Until you answer, no analytics script runs and no analytics cookie is set. If you decline, none is ever loaded, and we delete the analytics cookies this site can see.

If you accept: we load Google Analytics 4, which sets cookies beginning _ga to tell one visit from another and to show which pages and which searches bring people here. Google Signals is switched off. Google acts as our operator for this and processes the data outside South Africa. Clause 5 covers cross-border transfers.

Advertising. If we are running advertising at the time of your visit, accepting also loads the Meta pixel (Facebook and Instagram) and Google Ads conversion tracking. These are different from analytics: they set cookies beginning _fbp, _fbc and _gcl, they tell Meta and Google that a visit or an enquiry came from one of their ads, and they can be used to show you our ads elsewhere and to build advertising audiences. Meta Platforms and Google act as our operators for this and both process the data outside South Africa. If you decline, neither is ever loaded, and withdrawing consent deletes their cookies along with the analytics ones. If we are not advertising, they are not loaded at all.

The only other cookie this site sets is the signed administrator session on /admin/. It is strictly necessary to a service the administrator asked for, so it needs no consent, and it is never set on a visitor’s browser.

Changing your mind takes one click: reopen your cookie choices. Withdrawing is as easy as giving consent, as section 11(2)(b) of POPIA requires, and costs you nothing: the site behaves identically either way.

Your personal information is stored securely using industry-standard measures, including encrypted communications (SSL/TLS), secure cloud-based storage and hosting, access controls limiting who can view your data, and regular security reviews.

How long we keep it. We keep personal information only for as long as we need it for the purpose it was collected for, and never longer than these maximums:

- Event check-in and safety-waiver records (your name, the contact you gave us, your company, your scores): 24 months from the event
- Unfinished quote drafts, where you started an enquiry and did not send it: 90 days
- Enquiries, quotes, bookings and invoices: 5 years from our last contact with you, which is the period South African tax and company law requires

After that we delete them. A deleted record can remain in our backups for up to 30 days, and in monthly backup copies for up to 13 months, before those are destroyed too; backups are used only to recover from data loss. Where a claim, dispute or investigation is open we keep what we need for it until it is resolved, and nothing more. You can ask us to delete your information sooner, and we will unless the law requires us to keep it.

Under the Protection of Personal Information Act, you have the right to:

- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your information for direct marketing
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, contact us at privacy@drivehaus.co.za. Clause 9 sets out who handles the request, how an access request works and how long we take.

Information Regulator (South Africa):
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za

A POPIA complaint is made on the Regulator’s prescribed Form 5, which is on its website. You do not have to complain to us first.

POPIA makes the head of a private body its Information Officer. For DriveHaus that is the sole director:

James Engelbrecht, Information Officer
Email: privacy@drivehaus.co.za
Telephone: 063 401 8558
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081

Asking to see what we hold. A request for access to a record is made under the Promotion of Access to Information Act, 2000 (PAIA) on that Act’s prescribed Form 2, sent to the address above. We answer within 30 days, as section 56 of PAIA requires, and we will tell you before that deadline if we need the extension the Act allows or if we are refusing, with reasons.

Correcting, deleting or objecting. Those are POPIA rights and POPIA has its own forms for them, published by the Information Regulator: POPIA Form 2 to correct or delete information we hold about you, and POPIA Form 1 to object to how we use it. Both Acts happen to have a Form 2 and they are not the same document: the POPIA one is for your own information, the PAIA one above is for a record. Neither POPIA form carries a fee. If you write to us without a form, we will send you the right one and help you fill it in rather than turn you away.

Our PAIA Manual, published with these documents, sets out the records we hold and how the process works.

In the event of a security compromise where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, DriveHaus will:

- Notify the Information Regulator as soon as reasonably possible
- Notify affected data subjects in writing
- Provide sufficient information about the breach for data subjects to take protective measures

This is in compliance with Section 22 of the Protection of Personal Information Act, 2013.

For any privacy-related query or request, contact our Information Officer:

James Engelbrecht, Information Officer
DriveHaus (Pty) Ltd
Email: privacy@drivehaus.co.za
Telephone: 063 401 8558
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Website: www.drivehaus.co.za

Clause 9 sets out how an access request works and how long we take to answer.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically.

This is the manual required by section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains what records DriveHaus holds, how to ask for one, and what happens next.

PAIA gives you a right of access to a record held by a private body where that record is required to exercise or protect a right. Your separate rights over your own personal information (to see it, correct it, or have it deleted) are set out in our Privacy Policy.

DriveHaus (Pty) Ltd
Registration No: 2026/048127/07

Head of the body and Information Officer: James Engelbrecht, Director
Email: privacy@drivehaus.co.za
Telephone: 063 401 8558
404 Peacehaven Road, Clearwater Fly Fishing Estate, Pretoria East, Gauteng, 0081
Website: www.drivehaus.co.za

DriveHaus is a one-person company. There is no deputy Information Officer; requests come to the director directly.

The Information Regulator has published a guide on how to use PAIA, as section 10 requires. It is written for the public and is free.

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za

DriveHaus keeps the following categories of record:

- Company records: registration documents, statutory registers, resolutions
- Financial records: quotations, invoices, payment records, bank statements, tax returns and supporting documents
- Client records: enquiries, quotations, correspondence, signed terms, booking and event details
- Event records: check-in and safety-waiver records, scores, run sheets
- Supplier and contractor records: quotes, contracts, correspondence
- Insurance and asset records: policies where held, equipment and trailer documents
- Website and system records: enquiry submissions, system logs

Holding a category of record does not mean access to it will be granted. Section 6 sets out the grounds on which the Act requires or permits us to refuse.

Our Terms & Conditions, Cancellation Policy, Weather & Load-Shedding Policy, stand terms and Privacy Policy are published on our website and may be read, saved or printed without asking us for anything.

DriveHaus has not published a notice under section 52 of PAIA listing further categories of record as automatically available. Records held under other legislation (the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Tax Administration Act 28 of 2011, the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and POPIA) are available in terms of those Acts.

1. Use the prescribed form. A request to a private body is made on PAIA Form 2, published by the Information Regulator and available on its website. POPIA has a Form 2 of its own, for correcting or deleting your personal information. That one is dealt with in clause 9 of our Privacy Policy, not here.

2. Send it to the Information Officer at the address in section 2, by email or by post.

3. Tell us enough to find the record: what it is, the form of access you want, and how we should reach you. Where you are asking for a record in order to exercise or protect a right, say which right, and how the record helps you do it. We cannot decide the request without that.

4. Fees. The request and access fees are those prescribed in the PAIA regulations and published by the Regulator, so we do not restate an amount here. A request for your own personal information carries no request fee. Where an access fee is payable we quote it in writing before doing the work, and you may withdraw the request rather than pay it.

5. Our answer. We decide within 30 days of receiving the request, as section 56 requires, and tell you in writing. If we need the extension the Act allows, we tell you before the 30 days run out and give the reason. A refusal is given with reasons and with the remedies in section 8 of this manual.

PAIA requires or allows a request to be refused in defined cases, including where granting it would:

- unreasonably disclose personal information about someone else
- disclose commercial information of a third party or of DriveHaus, such as a supplier’s pricing or our own trade secrets
- breach a duty of confidence owed to a third party
- disclose information that is legally privileged
- disclose information whose release could endanger a person or property

Where a record cannot be found or does not exist, we tell you so in a written notice explaining what we did to look for it.

If we refuse a request, fail to answer in time, or you disagree with a fee, you may lodge a complaint with the Information Regulator on its prescribed form, using the contact details in section 3. PAIA also allows a requester to apply to court.

Nothing in this manual limits any other right you have under PAIA or POPIA.

The categories of personal information we process, the purposes we process it for, who processes it for us, whether it leaves South Africa, how long we keep it and how it is secured are set out in full in our Privacy Policy, which forms part of this manual.

This manual is published on our website and is available free of charge. A copy will be emailed or posted to anyone who asks for one at privacy@drivehaus.co.za.

We update it when our records, contact details or practices change. The version on the website is the current one.

A booking is only confirmed once the deposit stated on your quotation has been received and the Client has accepted our Terms & Conditions in writing (email or digital acceptance). Until both conditions are met, no booking is guaranteed.

The remaining balance of the booking fee is due no later than 48 hours before the Event. Failure to pay the balance by this deadline may result in cancellation of the booking, in which case the cancellation charges in clause 3 apply, including the exception for death or hospitalisation.

You may cancel a confirmed booking at any time. The charge below reflects what DriveHaus has committed or lost by holding the date, as required by section 17 of the Consumer Protection Act.

30+ days before the Event: Full refund, less a documented administration fee for processing the booking and the refund. The fee is confirmed in writing before the refund is paid.

14–30 days before the Event: 50% of the deposit is retained. The balance is refunded, or held as credit against a new date within 12 months, your choice.

7–14 days before the Event: The deposit is retained. Nothing further is payable.

Under 7 days, or after the trailer has been dispatched: The deposit is retained, plus any travel and third-party costs already incurred and evidenced. If DriveHaus is able to rebook the slot, the retained amount is refunded in full.

Death or hospitalisation. No cancellation charge of any kind applies where you cannot honour the booking because of the death or hospitalisation of the person for whom it was made. Section 17(5) of the Consumer Protection Act requires this, and DriveHaus applies it without asking for more than reasonable proof.

Refunds are paid within 15 business days of the cancellation being acknowledged.

All cancellations must be made in writing by email or WhatsApp. Verbal cancellations are not accepted; the cancellation date is the date DriveHaus receives the written notice.

DriveHaus may have to cancel a confirmed booking. Three things can cause that and nothing else: mechanical failure of the trailer or the simulator, a genuine emergency (the death, serious illness or injury of the operator or a member of their immediate family) or force majeure as described in clause 13 of our Terms & Conditions.

Whatever the cause, you receive a full refund of everything you have paid, or the option to reschedule at no additional cost, subject to availability. That choice is yours, not ours.

Where we cancel for mechanical failure or emergency, and you have to find a replacement at short notice, we also contribute up to the value of your deposit toward that replacement supplier, against their invoice.

Beyond that refund and that contribution, clause 12 of our Terms & Conditions governs what DriveHaus is liable for, and it applies to a cancellation under this clause whatever caused it, including its carve-out for a cancellation we caused ourselves.

Where clause 3 gives you the choice of holding an amount as credit, that credit applies to a new date within 12 months. The credit is yours by right under clause 3; a specific new date is subject to availability, and if your first choice of date is taken we will offer the nearest available alternatives.

Rescheduling to peak dates (e.g. public holidays, long weekends, festive season) may be subject to adjusted pricing, quoted in writing before you commit to the new date.

If an Event is affected by adverse weather conditions that make it unsafe to operate, DriveHaus will work with the Client to reschedule at no additional cost, subject to availability. Please refer to our Weather & Load-Shedding Policy for full details.

Where you cancel and DriveHaus has already incurred a cost (travel undertaken, a third-party supplier booked on your instruction), that cost remains payable and will be itemised with evidence on request. Costs not yet incurred are not charged, and overtime is never charged on an Event that did not take place.

Where DriveHaus cancels, clause 4 applies and none of this is payable by you. You get back everything you have paid, whatever we had already spent.

All cancellations must be submitted in writing via:

- Email: info@drivehaus.co.za
- WhatsApp: Available on request

Verbal cancellations (phone calls, in-person) are not accepted and will not be processed. The cancellation date is the date the written notice is received and acknowledged by DriveHaus.

The safety of our clients, guests, and team is our top priority. DriveHaus reserves the right to pause, delay, or stop operations at any time if weather or environmental conditions become unsafe.

The operator’s decision to pause or stop is final on the day. Nobody negotiates about lightning at the tee. If you believe that decision cost you value, that is a dispute like any other: clause 15 of our Terms & Conditions applies and we deal with it in writing afterwards.

The DriveHaus hitting bay is covered and operates in most weather conditions. However, operations may be paused or stopped in the event of:

- Lightning within a dangerous radius of the venue
- High winds that pose a risk to equipment stability or participant safety
- Heavy rain that creates unsafe ground conditions (flooding, mud, slippery surfaces)
- Dust storms or other visibility-reducing conditions
- Any condition that renders the venue unsafe for operation or access

If weather conditions require a pause, DriveHaus will attempt to resume operations once conditions improve, time permitting within the booked window.

If conditions do not improve and the Event must end early, DriveHaus will work with the Client to reschedule the remaining time at no additional cost, subject to availability.

If no reschedule date suits you, we refund the unused portion of the booked time, pro rata against the hours actually run. Section 54 of the Consumer Protection Act entitles you to a refund of a reasonable portion of the price where a service is not performed as agreed, and a weather policy cannot take that away.

Nothing in this policy limits or excludes DriveHaus’s liability for death or personal injury caused by its negligence, for its gross negligence, for fraud or dishonesty, or for anything else South African law does not permit a supplier to exclude, including its obligations under sections 55 and 61 of the Consumer Protection Act. Any part of this policy that would have that effect does not apply. Bad weather does not change that: if our own equipment or our own operator injures someone or damages something, the weather is not our defence.

Subject to that, and beyond the refund above, DriveHaus is not liable for the indirect or consequential loss of an Event the weather cut short: loss of profit, loss of business, or wasted expenditure on the rest of your event. Clause 12 of our Terms & Conditions applies to this clause in full.

DriveHaus supplies its own power. The trailer carries roof-mounted solar panels, a 5kVA inverter and a battery bank, and is designed to operate independently of the venue's electricity supply. A dedicated 15A outlet within 20 metres of the setup area is welcome and will be used where it is available, but it is not a condition of the booking.

Load-shedding does not interrupt the DriveHaus experience. Where the venue loses power, the simulator continues to run on its own supply.

DriveHaus is responsible for its own equipment and its own power. DriveHaus is not responsible for the venue's other services (lighting, catering, sound, air-conditioning, access control) where those are affected by load-shedding, municipal supply problems or venue electrical faults, nor for a decision by the Client or the venue to end an Event for those reasons.

If the Client asks DriveHaus to power equipment other than its own, this must be agreed in writing beforehand. DriveHaus may decline, and is not responsible for third-party equipment connected to its supply.

The Client is responsible for a safe, level setup area that remains accessible in wet conditions, and for crowd control and guest safety in the area surrounding the simulator during adverse weather.

Mains power is not a requirement of the booking: see clause 4. Where a dedicated 15A outlet within 20 metres of the setup area is available and offered, DriveHaus will use it in preference to its own battery.

If an Event is significantly impacted by weather or power issues beyond anyone's control, DriveHaus will offer a rescheduled date at no additional cost, subject to availability.

This is the same remedy as clause 3 and you are entitled to it. It is not a goodwill gesture we can withdraw. If no date suits you, the pro-rata refund in clause 3 applies instead. Travel fees already incurred may still apply.

For weather-related queries or to discuss contingency plans for your Event, please contact:

Email: info@drivehaus.co.za
WhatsApp: Available on request

All weather-related decisions and communications must be made in writing.